Frequently Asked Question


You can find the answers for the most common questions asked by our customers.

Having a protective agent represent you is most critical under these circumstances:

  • Unfamiliar or uncomfortable with the nominated agent.
  • Uncharted territories Complex governmental regime combined with high, non-transparent costs.
  • Local regulations allows only State Agent

  • Pre-arrival formalities and ISPS requirements always completed 24 hours prior arrival.
  • Vessel always confirmed in port Vessel Management System prior to arrival.
  • Bunker suppliers, surveyors, port authorities and pilots always given ETA updates.
  • The service boat is always ready for bunkering surveyor to attend upon arrival.
  • Bunkering progress is always followed and the service boat is always ready for the surveyor upon completion.
  • Any deviation from the original plan will be appropriately communicated to the principal.

  • Reliable, predictable and professional agency people
  • Deep knowledge of cargo operations and how to carefully arrange loading and discharge of specific commodity types
  • An easy and intuitive network directory, so that you can quickly get in touch with our operations team in each port
  • Quality checked and trained agents with a set of KPI’s to measure our service performance towards you
  • Pre-agreed agency fees in selective ports
  • Professional Agents that handle all DA accounts and financial transactions
  • Solid connections with respective port authorities
  • Safe handling of your crew to secure the welfare of people.

Crew Change

With the unprecedented volumes handled by JW Marine, we are able to offer not only attractive agency fees but also significant savings through our accommodation, transportation, and Launch hire services.


Be reassured that any payments to your Master and crew are handled professionally with the aid of insurance & security services wherever necessary. Your funds are safe with JW Marine Co.

Spare parts

With JW Marine’s unique global connections, we are able to safely coordinate and transport last-mile delivery, globally. Our experienced staff is also well versed in any customs matters.

JW MARINE is an ISO-certified company and follows strict ethics and standards.
We do not charge additional, hidden charges- All charges quoted in our FDA will be supported with relevant govt agency/third-party invoices.

In case of any discrepancy/clarifications required on your Final Invoices, you can contact our Accounts dept with a cc to your Operator / PIC of that particular call.
In case of no response, you may write to our group Compliance Dept and your complaints will be resolved in 48 hours or less.

We follow a centralized system, through which your emails are first received at our central location and then forwarded to the concerned team, Person or Port office it is meant/addressed to.
Do not worry about the time taken as its automated and happens at the blink of an eye.

JW Marine Support Team


Head Office - Fujairah

STS Support Team

+971 54-4045-493

+971 54-4045-483

Launch Service Support Team

+971 55-39 1 4959

Company Contact - Whatsapp / Mobile