You can find the answers for the most common questions asked by our customers.
Having a protective agent represent you is most critical under these circumstances:
With the unprecedented volumes handled by JW Marine, we are able to offer not only attractive agency fees but also significant savings through our accommodation, transportation, and Launch hire services.
Be reassured that any payments to your Master and crew are handled professionally with the aid of insurance & security services wherever necessary. Your funds are safe with JW Marine Co.
With JW Marine’s unique global connections, we are able to safely coordinate and transport last-mile delivery, globally. Our experienced staff is also well versed in any customs matters.
JW MARINE is an ISO-certified company and follows strict ethics and standards.
We do not charge additional, hidden charges- All charges quoted in our FDA will be supported with relevant govt agency/third-party invoices.
In case of any discrepancy/clarifications required on your Final Invoices, you can contact our Accounts dept with a cc to your Operator / PIC of that particular call.
In case of no response, you may write to our group Compliance Dept and your complaints will be resolved in 48 hours or less.
We follow a centralized system, through which your emails are first received at our central location and then forwarded to the concerned team, Person or Port office it is meant/addressed to.
Do not worry about the time taken as its automated and happens at the blink of an eye.