Identify, Understand & Respond

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Last updated: November 21, 2019

JW Marine LLC (“us”, “we”, or “our”) operates the JWMarine website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://jwmarine.org

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

• Name
• Email address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at compliance@jw-group.org.

The purpose of the code is to describe our business ethics standards. It applies to all our employees and others working with or for the group.

Compliance with the law

We comply with the laws and regulations of the countries in which we work. We understand and adhere to the standards of business conduct relevant to our assignment, profession and position. We will not be prompted by any misguided sense of loyalty or desire for personal gain to violate applicable laws, our governing elements, policies or policy descriptions.

Fair business conducts

We conduct our business in a fair and ethical manner, promoting healthy competition and protecting the interests of our customers and other stakeholders.

Financial offerings, gifts and entertainment

We do not offer or accept monetary benefits or gifts to achieve business advantages which we would not otherwise be entitled to. If we receive such offerings, we question why they are made and if anything is expected in return. We ensure that all offerings of any significance are disclosed and approved by our respective manager.

Corruption and bribery

We have a zero-tolerance policy towards bribery, which is the acceptance, offering, solicitation or promise of benefits, monetary or in kind, in order to gain business advantages to which we would otherwise not be entitled. Bribery is illegal worldwide and we are committed to comply with relevant laws prohibiting bribery.

Working environment

We behave with respect for the people with whom we work. Harassment, bullying, discrimination or other behavior that may be perceived as threatening or degrading is not acceptable. We do not discriminate against others on the grounds of race, gender, sexual preference or any other grounds.

Drugs and alcohol

Possession or use of any substance prohibited by law is not tolerated while on duty or representing the JW Marine group. Consumption of alcohol in the workplace is not allowed except where it is acceptable in moderate amounts and appropriate with the circumstances, local customs and applicable laws.

Conflicts of interest

We do not engage in activities, hold or trade in assets that involve, or might appear to involve, a conflict between our personal interests and those of the company. Such conflicts of interest could compromise our ability to make correct business decisions. In cases of doubt, we will discuss the situation with our respective manager.

External engagement

We obtain approval from our respective manager before engaging in external business enterprises, statutory authorities or similar bodies which may have commercial relations to our company. When participating in an external activity, we will ensure that any opinions we express are in harmony with the company’s interests.

JW MARINE Employees, Suppliers, Subcontractors and Consultants

People who undertake work for JW MARINE do so cooperatively in a spirit of trust built on honest communication, professional conduct, fairness in business dealings and in full compliance with all laws and regulations.

JW MARINE employees ensure that workplace health and safety standards and practices are given priority and extend to all who undertake work for JW MARINE. JW MARINE managers support the honest efforts of all staff to improve themselves and make provision for training and professional development to ensure staff are appropriately equipped for the jobs they are required to do on behalf of customers.

JW MARINE employees will neither attempt to use their standing as employees of JW MARINE to derive a private business advantage for themselves, any associate or family member nor engage in any other activity which constitutes a conflict of interest between their private and professional roles.

JW Marine LLC was set up in 2015 to provide Agency Clearance Services to the Shipping & Logistics industry. We are operational in all UAE Ports with our Head office based in Fujairah – UAE.

Quality is important to out business because we value our customers. We strive to provide our customers with services which meet and even exceed their expectation. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring & improving our performance.

We have the following systems and procedures in place to support us inn our aim of total customer satisfaction and continuous improvement throughout our business.

• Regular gathering and monitoring customer feedback.
• Selection & Performance monitoring of suppliers against set criteria
• Training and developments of our employees
• Regular Audit of our internal process
• Measurable quality objectives which reflect our business aims
• Management reviews of audit results, customer feedback an d complaints.

Our internal procedure are reviewed regularly and this policy is posted on the company Notice board.

Though the Managing Director has ultimate responsibility for Quality; all employees have a responsibility within their own areas of work so helping to ensure the quality is embedded within the whole company.

JW Marine knows that our employees are the most valuable resource we have, therefore their health, safety and welfare is of paramount importance to the well-being of our business.

We understand that the most successful way to manage health an safety is to integrate it into the company’s normal business activity. This is achieved in JW Marine by educating our people in the principles of health and safety and defining their health & safety responsibilities within the business. To further reinforce our positive health and safety ethos we performance manage health and sa

Our objectives are:

• Provide safe places of work and healthy working environments for our employees, contractors and users of our facilities.
• Promote health, safety and environmental protection as an integral part of the duties of management along with the education of all our employees.
• Supply appropriate information, instruction and training to promote a high degree of awareness of health, safety and environmental concerns and the responsibility of each employee to prevent injury to themselves and others.
• Comply with all laws and regulations covering occupational safety.
• Develop and implement policies and procedures designed to promote safe working practices and environmental protection and encourage safe operating conditions in all our branches.
• Implement practices and procedures for the use, handling, storage and transportation of materials and to eliminate discharges and omissions that could harm the environment.
• The integral part of effective management in Shipping & Transport industry is awareness that high standards of Health, Safety & environment is required.

Employees are required to take reasonable care for their own health and that of others who may be affected by their actions or omissions and cooperate with the management and their colleagues to ensure compliance with all legislative requirements and standards of Health & safety procedures and policies.

A) OUR POLICY

• JW Marine manages all of his business acting honestly and ethically.
• JW Marine takes a zero-tolerance approach to Bribery and Corruption and is committed to act daily with professionality, fairness and integrity in all of its business relationships.
• JW Marine requires all staff at all times to act honestly and with integrity and to protect the resources for which they are responsible. Bribery is a threat to these resources and for this reason have to be a concern to all members of the staff.
• JW Marine don’t allow any form of corruption within the company and takes the most serious view of any attempt to commit corrupt practices by members of staff, eventual third parties involved and business partners. Cases of suspected corruption will be properly investigated and appropriate action taken, including reporting to the appropriate authorities, disciplinary action, prosecution and active pursuit of recovery.
• JW Marine all the employees are actively encouraged to report cases of suspected corruption to the management that will take properly actions through the competent authorities.

B) SCOPE OF APPLICATIONS

• This Policy is addressed to all JW Marine staff and applies to all members of third parties involved and business partners, and shall be applied in compliance with legal requirements and regulations in force.

C) OUR RESPONSIBILITIES

In JW Marine is not acceptable:

• to offer, give or promise to give, a payment or gift with the expectation or hope of a business advantage, or to repay a business advantage already given;
• to offer, give or promise to give, a payment or gift to a Public Official or Third Party to facilitate or speed up a routine procedure;
• to accept payment from a Third Party that in return want to obtain a business advantage from JW Marine;
• to threaten or retaliate against a JW Marine employee who has refused to commit a bribery offence or who has raised concerns under this policy;
• to engage in any behavior that could lead to a breach of this policy.
  Reporting of any form of suspected activities are the responsibility of all Employees that have to notify it to the management as soon as possible.

All JW Marine staff members have the responsibility to read, understand and comply with above policy. Any employee who will breach this policy will incur in a disciplinary action.

D) GIFTS, INVITATIONS & FAVORS

• In JW Marine is forbidden accepting a gift or giving a gift to a third party when it is made with the intention of influencing someone to obtain or retain business, to gain a business advantage, or to reward the provision or retention of business or in explicit or implicit exchange for favors or benefits. Moreover, it is forbidden if it is an inappropriate kind of gift with an inappropriate value and it is given secretly.

E) PROTECTION

• JW Marine staff members who refuse to take part in bribery or corruption attempts, or report in good faith their suspicion about it, will be protected from eventual retaliations like dismissal, disciplinary actions, threats or other kind of unfavourable treatments.

F) REGULAR MONITORING AND SUBSEQUENT REVIEW

• JW Marine will establish regular monitoring activities that have to be conducted by a staff member in accordance with the Management and will be subjected to regular audits to provide assurance that they are effective. Additional controls must be performed on a regular basis on the application of this policy.
• JW Marine management will monitor the effectiveness and review the implementation of this policy, regularly considering its suitability, adequacy and real effectiveness. Any eventual improvements identified have to be made at first opportunity.

G) MANAGEMENT

• JW Marine management has overall responsibility for ensuring this policy complies with our legal obligations and business values, and has primary and day-to-day responsibility for implementing this policy by monitoring its real effectiveness.

GLOSSARY AND ACRONYMS

Bribery: This term means a financial or other specific reward for action which is illegal, unethical, a breach of trust or improper in any way. Bribes usually can take the form of money, gifts, loans, fees, hospitality, services, discounts, the award of a contract or any other advantage or benefit that includes offering, promising, giving, accepting or seeking a bribe.
Corruption: This term means the misuse of power used for personal or private advance, of the person who corrupts or a Third Party they are associated with. Bribery is one of the tipical form of corruption.
Conflict of Interest: This term means a situation in which a person or organization is involved in multiple interests, and serving one interest could involve working against the other.
Facilitation Payments: A form of Bribery in which small payments are made with the purpose of expediting or facilitating the performance of a Public Official, a routine governmental action or to obtain or retain business or any other undue advantage.
Gifts: This term means everything of value (money, services, loans or other benefits) that is not a business hospitality given to somebody without payment for it.
Intermediaries: The intermediaries are individuals, organizations or companies that carry out activities of introducing or developing new business by retaining existing business, obtaining licenses or permits for new business or any other regulatory necessary documents.
Kickback: This term means an amount of money that is paid to someone illegally in exchange for secret help for a business advantage.
Public Official: This term is typically used for a natural or legal person who is employed, appointed or elected to perform a public function.
Third Party: Is a joint venture/consortium partner, agent, advisor, contractor, politicians and political parties, supplier and vendor, intermediary, service providers and other third party, performing similar tasks or functions that come in contact with JW Marine during the course of our work.

Unless otherwise agreed between the parties in writing, the Company’s remuneration shall be payable by the principal in cash, electronic transfer or cheque acceptable to the Company without deduction or set-off within thirty (30) days from date of invoice. If any amounts owing by the Principal is unpaid on due date, then all other amounts owing by the Principal to the Company whether due and payable or not, shall become due and payable forthwith and the Company shall be entitled but not obliged (and without prejudice to any of its other rights against the Principal) by notice in writing to the Principal to rescind or suspend performance of any of its obligations under this agreement; and discounts granted by the Company shall be forfeited. Interest on overdue amounts shall be charged to the Principal at 3% or the maximum permissible by UAE Law, and such interest shall be payable by the Principal on demand.